PRO & government liaison, Dubai

PRO Services in Dubai for Visas, Licences and Government Approvals

Employment visas, Emirates ID, MOHRE work permits, trade licence renewals and document clearing for mainland, free zone and DIFC companies. One named PRO team prepares every file, tracks every expiry date and reports each stage until approval.

  • Dubai mainland, free zones, DIFC & other emirates
  • Arabic and English documentation
Employment visa fileNew hire, Dubai mainland
Live tracking
  1. Offer letter and contractMOHRE formatPrepared
  2. Work permitMOHREApproved
  3. Entry permitGDRFA DubaiIssued
  4. Medical fitness testDHA-approved centreFit
  5. Emirates ID biometricsICPCaptured
  6. Residence visaLinked to Emirates IDIssued
  • One named account managerA single owner for every file, with senior escalation
  • Pre-submission checksEvery document verified before anything is filed
  • Expiry-proof calendarReminders at 60, 30 and 15 days for every renewal
  • Official receiptsGovernment fees passed at cost, receipted in full

What we do

What are PRO services in Dubai?

PRO services in Dubai are government liaison services that manage a company's official transactions with UAE authorities: employment visas, Emirates ID, MOHRE work permits, trade licence renewals, establishment cards and document attestation. A PRO (Public Relations Officer, known locally as a mandoob) prepares, submits and follows up each file so the business stays licensed, compliant and able to hire.

Every UAE company that employs staff, sponsors visas or holds a trade licence carries a recurring government workload. Some of it is annual, such as licence renewal. Much of it is triggered by people: each hire, family sponsorship, promotion and exit starts a separate workflow across several authorities. PRO services absorb that workload so internal teams do not have to learn each portal, sequence and document rule.

Last reviewed 29 September 2026 by our senior PRO and government liaison team.

Who we work with

Who uses PRO services in Dubai

The PRO workload looks different for a two-person startup, a free zone trading company and a regional headquarters with several hundred employees. Here is the typical requirement and the engagement model that usually fits.

Foreign investors

Investor or partner visa, establishment card, attestation of home-country corporate documents, first employee visas

Setup package, then retainer

SMEs

Visa renewals, new hires, licence renewal, occasional cancellations

Pay per transaction or light retainer

Free zone companies

Free zone portal visas, visa allocation linked to office space, establishment card, lease-linked licence renewal

Retainer aligned to the free zone calendar

Mainland companies

MOHRE work permits and contracts, Emiratisation status, DET renewals and amendments, WPS alignment

Monthly retainer

Multinational corporations

High-volume onboarding, multi-entity expiry calendar, board resolutions and powers of attorney for attestation

Dedicated or on-site PRO

HR managers

Offer-to-day-one onboarding, dependent visas, contract renewals, clean exits

Retainer with stage tracking

Finance managers

Predictable PRO cost, official receipts for every government fee, fine avoidance

Retainer with fee reconciliation

Operations managers

Licence continuity, activity approvals, Ejari coordination, customs and trade registrations

Retainer

Startup founders

Founder visa, first hires, Golden Visa or Green Visa eligibility checks

Pay per transaction

Family offices

Investor and family visas, domestic worker visas, Golden Visa files, attested powers of attorney

Private retainer

The friction

Government administration challenges Dubai companies face

Government administration in Dubai rarely fails on one large issue. It slows down on small mismatches: a job title that does not match the occupation code, a certificate without the final attestation, an establishment card that lapsed quietly.

Visa and immigration: where files get stuck

A Dubai residence visa is a chain of dependent approvals held by different authorities. The work permit sits with MOHRE, the entry permit and residency with GDRFA Dubai, the medical fitness test with a DHA-approved centre and the Emirates ID with ICP. The Work Bundle platform brought these steps into one application flow, but each authority still checks its own part. Each stage depends on the correct sequence of approvals across the relevant authorities.

a.Delayed visa processing

In practice

Applications may require additional review when job title, salary and qualification do not align with the MOHRE occupation classification, when the establishment card is close to expiry, or when security clearance is referred for additional checks

Impact

New hires wait abroad or on visit status, start dates move, client projects mobilise late

b.Rejected applications

In practice

Name spelling differs between passport and certificate, degrees lack the final attestation for skilled job titles, photos fail ICP specifications, the candidate has an earlier ban or open labour record, or nationality-specific rules apply

Impact

Incomplete or inconsistent documents may require correction or resubmission, which can affect the processing timeline

c.Emirates ID delays

In practice

Biometric appointments missed or not booked, mobile number or address outdated in ICP records, renewals started after the residency has already lapsed, cards printed but uncollected

Impact

Bank accounts, SIM registration, Ejari tenancy and medical insurance activation are blocked for the employee

d.Labour approval bottlenecks

In practice

MOHRE limits new permits when a company has unpaid fines, WPS salary non-compliance or unmet Emiratisation targets. Emiratisation targets apply to mainland companies with 50 or more employees and to selected sectors with 20 to 49 employees

Impact

New work permits can be suspended for the whole establishment, not only for one employee

The method

How we resolve each challenge

Each file is checked before it is submitted, owned by one named account manager and tracked stage by stage. Here is how each challenge maps to our working method and to what you receive.

01

Delayed visa processing

Job title, salary and qualification aligned to the MOHRE occupation code before filing; Work Bundle submission; daily stage follow-up

A visa file with a tracked timeline and an update at every stage

02

Rejected applications

Pre-submission check of names, attestations, photo specifications and prior records

Fewer returns and resubmissions

03

Emirates ID delays

Biometrics booked with the medical test, ICP contact details corrected, collection tracked

Emirates ID ready for banking, tenancy and insurance

04

Labour approval bottlenecks

Establishment health check covering fines, WPS status, Emiratisation position and permit allocation

Blocks identified and cleared before hiring begins

05

Licence and establishment card renewals

Expiry calendar with reminders at 60, 30 and 15 days; Ejari and activity approvals lined up in advance

Renewals completed before expiry

06

Government portal complexity

Delegated UAE PASS and portal access set up correctly, with the company keeping ownership of credentials

No internal hours spent on portals

07

Employee onboarding

One onboarding sheet per hire, from offer letter to WPS enrolment

Day-one readiness for new joiners

08

Dependent visas

Eligibility check, attestation chain and correct sequencing for each family member

Family visas without repeat submissions

09

Visa cancellations

Settlement checklist, sequenced MOHRE and residency cancellation, grace period end date confirmed to HR and the employee

Clean exits and a freed visa allocation

10

Regulatory changes

Rule changes applied to active files; short client notes when a change affects the company

Processes that stay current

11

Cost and agency coordination

One team covering typing, attestation, translation, medical booking and free zone desks, priced per transaction or by retainer

One contact, one reconciled statement, official receipts for every government payment

Service catalogue

PRO services in Dubai: full service catalogue

The catalogue covers the recurring government transactions of a UAE company, grouped the way authorities process them.

Visa PRO services in Dubai

Visa and immigration services

  • Employment visa

    Work permit, entry permit or change of status, medical, Emirates ID, residency

    MOHREGDRFA DubaiICP
  • Investor and partner visa

    Shareholder residency, establishment card link, bank-ready documents

    GDRFA DubaiICP
  • Visa renewal

    Contract renewal, medical, Emirates ID renewal, residency renewal

    MOHREGDRFA DubaiICP
  • Family and dependent visas

    Spouse, children and parents, including attestation and insurance

    GDRFA DubaiICP
  • Golden Visa and Green Visa

    Eligibility review, document preparation and application

    GDRFA DubaiICP
  • Domestic worker visa

    Sponsorship, contract and residency for household staff

    MOHREGDRFA Dubai
  • Emirates ID

    New card, renewal, replacement and data updates

    ICP
  • Visa cancellation

    Inside-country and outside-country cancellation, permit closure

    MOHREGDRFA Dubai

Authority map

Which Dubai authority handles what

Most delays start with a file sent to the right portal in the wrong order. This map shows which authority owns each part of a company's government file.

MOHREMinistry of Human Resources and Emiratisation

Private sector employment on the mainland

Work permits, labour contracts, WPS, Emiratisation, domestic workers

GDRFAGeneral Directorate of Residency and Foreigners Affairs, Dubai

Residency and entry for Dubai-sponsored visas

Entry permits, residence visas, establishment card, cancellations, family visas

ICPFederal Authority for Identity, Citizenship, Customs and Port Security

Federal identity and residency records

Emirates ID issue, renewal and replacement

DETDubai Economy and Tourism

Mainland commercial licensing

Trade licence issue, renewal and amendments, UBO filings

Free zonesFree zone authorities

Licensing and employment within each free zone

Licence renewal, employment permits, visa applications through the free zone

MOFAMinistry of Foreign Affairs

Final UAE attestation of foreign documents

Degree, marriage, birth and corporate document attestation

FTAFederal Tax Authority

Corporate tax and VAT registration

Registration and TRN through EmaraTax

Not sure which authority your file sits with?

Our free compliance review maps every open item to the right authority.

Book a review

Jurisdictions

Business PRO services across the UAE

Mainland and free zone companies use different licensing authorities and portals. Our team works across the jurisdictions below, with direct portal access for each.

Dubai mainland

Licensing authority
Dubai Economy and Tourism (DET)
Visa and permit channel
MOHRE and GDRFA Dubai through the Work Bundle

DMCC

Licensing authority
DMCC Authority
Visa and permit channel
DMCC portal with GDRFA Dubai

JAFZA

Licensing authority
Jebel Ali Free Zone Authority
Visa and permit channel
JAFZA portal with GDRFA Dubai

DIFC

Licensing authority
DIFC Registrar of Companies
Visa and permit channel
DIFC government services with GDRFA Dubai

Other Dubai free zones

Licensing authority
DAFZA, Dubai South, IFZA, Meydan Free Zone, Dubai Silicon Oasis and others
Visa and permit channel
Free zone portal with GDRFA Dubai

Other emirates

Licensing authority
Abu Dhabi, Sharjah, Ajman and Ras Al Khaimah mainland and free zones
Visa and permit channel
Emirate channel with ICP

Step by step

Employment visa process in Dubai, step by step

For a new hire coming from outside the UAE, the employment visa follows the sequence shown here. The employee attends in person only for the medical test and Emirates ID biometrics.

5
Working daysThe government's stated Work Bundle target for work permit and residency processing, once the file is complete.

Free zone employees follow the same broad sequence, with the free zone authority issuing the employment permit in place of MOHRE. DIFC employees are covered by DIFC employment law, and their visas are processed through the DIFC government services channel.

  1. 1

    Offer letter and contract

    Offer prepared in MOHRE format with job title and salary matched to the occupation classification

    MOHRENo visit, signs digitally
  2. 2

    Work permit

    Permit approved against the company's establishment file

    MOHRENo visit
  3. 3

    Entry permit or change of status

    Entry permit issued for travel, or status changed if the employee is already in the UAE; entry is required within the permit's validity period

    GDRFA DubaiNo visit
  4. 4

    Medical fitness test

    Blood test and chest X-ray at an approved centre

    DHA-approved medical centreEmployee attends
  5. 5

    Emirates ID biometrics

    Fingerprints and photo captured for the Emirates ID

    ICPEmployee attends
  6. 6

    Residence visa

    Residency issued and linked to the Emirates ID, which now serves as proof of residency in place of a passport sticker

    GDRFA DubaiICPNo visit
  7. 7

    Contract and payroll setup

    MOHRE contract finalised, WPS salary enrolment and health insurance activated

    MOHREWPS agentInsurerNo visit

Engagement

How the engagement works

Every engagement starts with a review of the company's current government file, so open issues are found before they block a transaction.

  1. Free compliance reviewLicence, establishment card, visas, Emirates IDs and contracts checked, with expiries and blocks listed.
  2. Document pre-checkEvery document verified against authority requirements before anything is filed.
  3. Submission and follow-upFiles submitted in the right order and followed up with each authority.
  4. Stage updatesHR and management informed at each approval, with next steps and any employee visits.
  5. Renewal calendarAll expiries tracked, with reminders at 60, 30 and 15 days and renewals started in time.

Your team

Who handles the file

Each engagement combines field capacity with senior oversight, so routine transactions move quickly and complex cases reach someone with the authority experience to resolve them.

Account manager

Single point of contact, owns the calendar and reports every stage

Senior PRO consultant

Reviews complex files such as rejections, bans, classification issues and multi-entity groups

Government liaison officer

Submissions, service centre attendance and authority follow-up

Documentation specialist

Pre-submission checks, attestation chains and translation coordination

Business setup and tax coordinator

Licence amendments, corporate tax and VAT registration filings with the company's advisers

Case files

How blocked files get moving again

Four typical Dubai PRO scenarios show how government files move when the blocking issue is found first.

Case file: DIFC regional headquarters

DIFCVisa PRODocument clearing

Onboarding a relocation wave without missed start dates

Situation
A financial services group moved its regional team to DIFC and needed its employees and their families on UAE residency within one quarter. Several degrees carried no home-country attestation, and senior hires wanted spouses and children sponsored at the same time.
Approach
Every file was pre-checked in the first week. Attestation chains ran in parallel with work permit applications, so certificates were ready when the permits cleared. Each hire had a single onboarding sheet covering entry, medical, biometrics, residency and family visas, shared with HR weekly.
Outcome
All joiners were visa-complete before their start dates, and family visas were completed without a resubmission.

Case file: mainland trading company

Dubai mainlandCorporate PROVisa renewals

Restoring a company file after an unnoticed lapse

Situation
A 35-person trading company found its establishment card had expired only when an employee's visa renewal was refused. The card could not be renewed because the trade licence renewal was waiting on an Ejari tenancy contract that had also lapsed.
Approach
The dependency chain was worked in order: Ejari renewal, DET licence renewal, establishment card renewal with GDRFA Dubai, then settlement of the outstanding fines. Pending visa renewals were queued so they could be filed on the day the card was active.
Outcome
The company file was restored and every licence, card, visa and contract now sits on one renewal calendar with reminders at 60, 30 and 15 days.

Case file: mainland contracting company

Dubai mainlandLabour & MOHRE

Unblocking work permits before a project mobilisation

Situation
A 180-person contracting company needed new work permits for a project start, but MOHRE had stopped issuing permits to the establishment because of WPS salary non-compliance flags from earlier months.
Approach
Salary files were reconciled with the WPS agent bank to identify the flagged months, corrections were submitted, and the clearance was followed up with MOHRE. Permit applications were prepared in parallel with job titles matched to the occupation classification.
Outcome
The establishment was cleared and permit issuance resumed for the project mobilisation.

Case file: single family office

Dubai mainland & DIFCVisa PROGovernment liaison

One calendar for a family, its staff and two entities

Situation
A family office with a mainland operating company and a DIFC holding structure managed Golden Visas for the principal and family, domestic worker visas for household staff and powers of attorney signed abroad. Each sat with a different adviser.
Approach
Golden Visa eligibility was confirmed for each family member, household staff visas were moved onto a single sponsor file, and powers of attorney were notarised and attested through the full chain before they were needed for bank and licence changes.
Outcome
The family, its staff and both entities now run on one renewal calendar with a single point of contact.

Case files describe typical engagement scenarios. Client names and identifying details are withheld. Government processing times depend on the authority and the completeness of each file.

Pricing models

PRO service engagement models and cost comparison

PRO service cost in Dubai has two parts: government fees, which are set by each authority and vary by transaction and company classification, and the professional fee for handling the work. The right model depends on headcount, hiring pace and the number of entities.

In-house PRO compared with outsourced PRO models
FactorIn-house PRO employeePay per transactionMonthly retainerDedicated on-site PRO
Best forVery high, steady volumesStartups and occasional needsSMEs and growing mainland or free zone companiesMultinationals and multi-entity groups
Cost structureSalary, visa, insurance, leave cover, gratuity, transportFee per completed transactionFixed monthly fee sized to headcount and volumeFixed fee for an assigned PRO
Cover during leaveGap unless a second PRO is hiredTeam-basedTeam-basedBackup PRO assigned
Mainland, free zone and DIFC knowledgeUsually one jurisdictionAll covered jurisdictionsAll covered jurisdictionsAll covered jurisdictions
Expiry trackingDepends on the individualPer transaction onlyFull company calendarFull group calendar
Scales with hiringNeeds extra headcountYesYes, with periodic resizingYes
Government feesPaid directlyAt cost, with official receiptsAt cost, with official receiptsAt cost, with official receipts

Quotes are issued after a free compliance review, so the fee reflects the company's actual visa count, jurisdictions and renewal calendar rather than a generic package.

Buyer's checklist

How to choose the best PRO services in Dubai

The best PRO services company in Dubai is the one that holds a valid licence, covers the company's jurisdictions, checks files before submission and is transparent about government fees. These criteria apply to any provider under consideration.

01

Valid UAE licence

Only licensed firms can represent a company before authorities

"Can the trade licence be shared?"

Trade licence shared on request

02

Jurisdiction coverage

Mainland, free zone and DIFC processes differ

"Which free zones are handled directly?"

Mainland, major Dubai free zones and DIFC

03

File ownership

Continuity prevents repeated explanations and lost documents

"Who owns the file from start to finish?"

One named account manager with senior escalation

04

Pre-submission checks

Most rejections trace back to avoidable document errors

"What is checked before filing?"

Names, attestations, photos, occupation code and prior records

05

Status visibility

HR needs dates to plan joining and travel

"How and when are updates shared?"

Update at each authority stage by email or WhatsApp

06

Fee transparency

Mixed fees hide mark-ups on government charges

"Are government fees shown separately with receipts?"

Official receipt for every government payment

07

Credential security

UAE PASS carries legal signing authority

"How is portal access managed?"

Delegated access; credentials stay with the company

08

Response time

Urgent cancellations and renewals cannot wait

"What response time is committed in writing?"

Same business day

Meet the team

The people behind your file

Your enquiry is handled by managers who coordinate with the PRO team, keep every stage on track and stay your point of contact from the first review to the final approval.

Talk to our team
Akansha Agarwal, Assistant Manager

Akansha Agarwal

Assistant Manager

Krizelle Zara Briones, Assistant Manager

Krizelle Zara Briones

Assistant Manager

Client reviews

What our clients say

Reviews from companies we support with visas, licences and document clearing, shared with their permission.

We had three new hires joining the same month and I was worried about the start dates. They sent a checklist on day one, flagged that one degree needed attestation, and kept me posted at every stage. All three joined on time.

Daniel MathewsHR Manager, Technology Services CompanyEmployment visa

Our establishment card had lapsed and we only found out when a visa renewal was refused. They sorted the Ejari, the licence and the card in the right order and explained each step. Now we get reminders well before anything expires.

Omar Al MansooriOperations Manager, General Trading CompanyLicence renewal

Quick and clear. The employee had already left the country and I wasn't sure how the cancellation worked. They handled it and confirmed everything in writing.

Sarah ThomasAdministration Manager, Marketing & Media AgencyVisa cancellation

Very patient with all my questions about eligibility for my family. Documents were checked before submission, so nothing came back to us. Good communication on WhatsApp throughout.

Arjun MehtaSenior Project Manager, Engineering ConsultancyGolden Visa

My degree needed attestation from India before the work permit could go ahead. They told me exactly what to get done at home and took care of the MOFA part here. Saved me a lot of back and forth.

Priya NairFinance Manager, Professional Services FirmDocument attestation

We moved to their monthly plan after trying to manage renewals ourselves. One contact for everything, receipts for every government fee, and a proper calendar of expiries. Our HR team finally has time for other work.

Michael FernandesManaging Director, Construction CompanyMonthly PRO retainer

FAQ

PRO services in Dubai: frequently asked questions

Have a question about your file?

Speak to a senior PRO consultant about visas, licences or document clearing.

What are PRO services in Dubai?

PRO services in Dubai are government liaison services that handle a company's official transactions with UAE authorities. They cover employment visas, Emirates ID, MOHRE work permits, trade licence renewals, establishment cards, visa cancellations and document attestation. A PRO, known locally as a mandoob, prepares, submits and follows up each file so the company stays licensed and able to hire.

How long does an employment visa take in Dubai?

Through the Work Bundle platform, the government's stated target for work permit and residency processing is five working days once the file is complete. Actual time depends on the medical result, biometrics scheduling, security checks and whether the employee is inside or outside the UAE. Incomplete or mismatched documents are the most common cause of delay.

Do free zone companies need PRO services?

Yes. Free zones issue licences and employment permits through their own portals, but each employee still needs a medical test, Emirates ID and residency, and the company needs a valid establishment card. Visa allocation is often linked to office space, and licence renewal is usually tied to the lease, so free zone companies carry a similar recurring workload.

What is the difference between mainland and free zone PRO services?

Mainland companies are licensed by Dubai Economy and Tourism and obtain work permits from MOHRE, with residency through GDRFA Dubai. Free zone companies are licensed by their free zone authority, which also issues employment permits. DIFC companies follow DIFC employment law and a separate government services channel. The documents overlap, but the portals and sequences differ.

What is an establishment card in Dubai?

An establishment card, also called an immigration card, registers a company with GDRFA Dubai as a visa sponsor. It must be valid before any employee or investor visa can be issued or renewed. It is renewed after the trade licence, so a lapsed licence stops the establishment card renewal and, with it, all visa transactions.

What happens if a trade licence expires in Dubai?

An expired trade licence attracts late renewal fines, prevents renewal of the establishment card and stops visa transactions for the company. Banks may restrict the account during compliance reviews. Renewal usually requires a valid Ejari tenancy contract and any activity approvals, so preparation should start well before the expiry date.

How much do PRO services cost in Dubai?

PRO service cost in Dubai has two parts. Government fees are set by each authority and vary by transaction and company classification. The professional fee is charged per transaction or as a monthly retainer based on visa count, hiring pace and jurisdictions. Best PRO Services quotes after a free compliance review and passes government fees at cost with official receipts.

What is the Work Bundle and does it replace PRO services?

The Work Bundle is a unified government platform, launched in Dubai in March 2024 and extended across the UAE in June 2024, that combines work permits, residency, Emirates ID, medical tests and cancellations in one flow. It reduces visits but does not replace PRO work: documents still need preparing, occupation codes aligning, portal access managing and every stage tracking.

Can a PRO company cancel an employee visa in Dubai?

Yes. The PRO confirms the end-of-service settlement, cancels the work permit and contract with MOHRE, then cancels the residency with GDRFA Dubai. If the employee has already left the UAE, an outside-country cancellation route applies. After cancellation, the employee has a grace period that varies by visa category to leave or change status.

How do I choose the best PRO services company in Dubai?

Choose a provider with a valid UAE licence, direct coverage of the company's jurisdictions, one named account manager, checks on every document before submission, updates at each authority stage, government fees shown separately with official receipts, and delegated portal access that leaves UAE PASS credentials with the company.

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The review lists every licence, card and visa expiry for the company, flags anything that could block the next transaction and recommends the engagement model that fits. It is returned within two business days.

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